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Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS, and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone giving verbal abuse of members of staff will be sent a letter from the Practice Manager that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. There will be no appeal process.
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.
Llanfair Surgery aims to provide the best possible health care for its patients. However there may be circumstances when it would be considered reasonable, or in the best interest of the patients, to remove patients from the list.
The purpose of this policy, therefore, is to define the practice guidelines for when it is reasonable to remove a patient from the practice list and to ensure that any concerns about removing patients from the list are dealt with fairly.
When a patient:-
Where a patient:-
Where a patient:-
Contact details are:
Shared Services Partnership NHS Business Services Centre.
Mid and West Region. NWSSP Primary Care Services. Floor 3, Matrix House, Northern Boulevard, Matrix Park, Swansea Enterprise Park, Swansea. SA6 8BX
Tel Number: 01792 458 066
Hywel Dda University Health Board
Corporate Offices, Ystwyth Building, St Davids Park, Hafan Derwen, Jobswell Road, Carmarthen SA31 3BB
Responsibility for implementing and monitoring the policy rests with the practice partners / practice manager.
The Partners at Llanfair Surgery re-affirm their commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that causes hurt, alarm damage or distress.
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